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Schedule our instructor led classroom training at your convenience and never miss another lecture or fall behind. You are in complete control. We invited the Best CompTIA A+ Certified Trainers in the industry to help us develop the ultimate training and certification program which includes everything you will need to fully prepare for and pass your certification exams.
A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA - the Computing Technology Industry Association, and tests are administered by Sylvan Prometric. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.
"A+ training and certification can provide a pathway to a good job. It can also lead to a very good job for people without strong educational credentials or previous work experience."
-CompTIA Research
Package Includes:
- 8 Sessions featuring live instructor-led classroom sessions with full audio, video and demonstration components
- Printable courseware
- Step-by-step hands-on-labs
- Introducing the All-New Live Demonstrations where the instructor brings the physical components of the hardware to life
- Exclusive LearningZone Live Mentor (Value at $195)
Help Whenever you need it! Exclusive LearningZone - Chat Live with our Certified Instructors anytime around the clock (7x24) - Focused on practical solutions to real-world development problems
- Proven technique- Actual Exam Secrets Review
- Microsoft Authorized MeasureUp Exam Simulations
- Certification Exam Pass Guarantee
- Free 1 Year Upgrade Policy
Sandra Batakis - A+ Trainer, MCT, MCSE, CIW
Sandra is a Senior Microsoft Certified Instructor with over 10 years in
the IT certification training and courseware development field. She has
offered a wide variety of IT training and high level consulting projects
for Fortune 500 companies. She possesses extensive hands-on IT
experience including working with building computer networking
infrastructure, configuring LAN, WAN and Internet security gateways,
Implementing and migrating to Microsoft Exchange 5, 2000,2003 and the
new Exchange 2007. She has delivered numerous Microsoft, CompTIA and
Adobe classroom-based as well as online Boot Camps and Seminars across
the United States.
Course Features:
- Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure. - PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more... - Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules. - Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
- Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience. - Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date. - Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section. - Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where. - Microsoft Authorized Practice Exams
Our Training includes Authorized Practice Exams from Microsoft Certified Practice Test Provider (MeasureUp) to fully prepare you for the certification exams. Because many companies offer training and practice tests, the Microsoft MCP program has designated MeasureUp as a certified test provider to help IT candidates select the highest quality products and services. Microsoft performs quality reviews on all Practice Test Provider, and only approved practice test vendors bear the Microsoft Certified Practice Test Provider logo. - Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like. - Labs
This course features cutting-edge, interactive labs, which provide a hands-on learning experience. This environment allows you to interact with the software with out the need for purchasing it or having it installed on your computer. - Certificate of Completion
Our training is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.
Course Introduction
Course Introduction
Chapter 1 - Expansion Cards
Expansion Cards
Buses
PCI Bus Slots
Live Demo: PCI Bus Slots
Handling Expansion Cards
System Interaction
Interrupts
IRQs
Assigning IRQs
I/O Addresses
DMA Channels
Base Memory Addresses
Demo: Device Manager and Resources
Drivers
PC Sound
Demo: Sound/ Control Panel
Sound Card Components
A Sound Card
Sound Card Connectors
Live Demo: A Sound Card
Speakers
Modems
Riser Cards
Softmodems
System Resources
Modem Connections
Internal Modem Symptoms
AT Commands
HyperTerminal
Speed Standards
Type II PC Card
PC Card Bus Types
Card and Socket Services Specifications
Live Demo: Mini PCI Card
Legacy Devices
Controllers and Interfaces
PC Drive Interfaces
ATA Motherboard Connectors
Standard IDE Cable
80-pin ATA Cable
Live Demo: SATA Data Cable
Drive Identification
Primary and Secondary
SCSI
SCSI Device IDs
Termination
SCSI ID and Termination
Differential SCSI
Other Interfaces
Video Adapters
Creating an Image
Maximum Colors
Video Standards
SuperVGA
15-pin VGA/SVGA Connector
VGA/SVGA Socket
DVI Connector Types
DVI-I Connector
Video Drivers
Video Adapter Slot Types
An AGP Video Card
PCIe Video Card
Video Card Symptoms
Live Demo: RJ-11 Connectors
Sound Card Symptoms
Chapter 1 Review
Buses
PCI Bus Slots
Live Demo: PCI Bus Slots
Handling Expansion Cards
System Interaction
Interrupts
IRQs
Assigning IRQs
I/O Addresses
DMA Channels
Base Memory Addresses
Demo: Device Manager and Resources
Drivers
PC Sound
Demo: Sound/ Control Panel
Sound Card Components
A Sound Card
Sound Card Connectors
Live Demo: A Sound Card
Speakers
Modems
Riser Cards
Softmodems
System Resources
Modem Connections
Internal Modem Symptoms
AT Commands
HyperTerminal
Speed Standards
Type II PC Card
PC Card Bus Types
Card and Socket Services Specifications
Live Demo: Mini PCI Card
Legacy Devices
Controllers and Interfaces
PC Drive Interfaces
ATA Motherboard Connectors
Standard IDE Cable
80-pin ATA Cable
Live Demo: SATA Data Cable
Drive Identification
Primary and Secondary
SCSI
SCSI Device IDs
Termination
SCSI ID and Termination
Differential SCSI
Other Interfaces
Video Adapters
Creating an Image
Maximum Colors
Video Standards
SuperVGA
15-pin VGA/SVGA Connector
VGA/SVGA Socket
DVI Connector Types
DVI-I Connector
Video Drivers
Video Adapter Slot Types
An AGP Video Card
PCIe Video Card
Video Card Symptoms
Live Demo: RJ-11 Connectors
Sound Card Symptoms
Chapter 1 Review
Chapter 2 - Data Storage
Data Storage
Hard Drive Components
Live Demo: Hard Drive Components
Head Crash
Hard Drive Installation
ATA Drive Identification
SCSI Drive Identification
Chassis Installation
Data and Power Cable Connections
Hard Drive Geometry
Hard Drive Preparation
Low-Level Formatting
Partitioning
Unpartitioned Disk in Windows
Partition Types
Formatting
Partitioning Utilities
File Systems
FAT File System
NTFS File System
Comparison
Organization of Data
Demo: Directory Trees
File Fragmentation
Hard Drive Maintenance
CD Drive Components
Components of a CD
Recordable CDs
CD Drive Speeds
DVDs
DVD Types
Using CD and DVD Drives
Optical Drive Connections
Optical Drive Installation
Optical Disc and Drive Cleaning
USB Flash Drives
Live Demo: USB Flash Drives
Flash MP3 Player
Floppy Disks
5.25” Floppy Disk
Capacities
Write Protection
Diskette Preparation
Floppy Controller Resources
Floppy Drive Cable
Floppy Controller Connector
Boot Floppies
Backup Methods
Tape Formats
Chapter 2 Review
Hard Drive Components
Live Demo: Hard Drive Components
Head Crash
Hard Drive Installation
ATA Drive Identification
SCSI Drive Identification
Chassis Installation
Data and Power Cable Connections
Hard Drive Geometry
Hard Drive Preparation
Low-Level Formatting
Partitioning
Unpartitioned Disk in Windows
Partition Types
Formatting
Partitioning Utilities
File Systems
FAT File System
NTFS File System
Comparison
Organization of Data
Demo: Directory Trees
File Fragmentation
Hard Drive Maintenance
CD Drive Components
Components of a CD
Recordable CDs
CD Drive Speeds
DVDs
DVD Types
Using CD and DVD Drives
Optical Drive Connections
Optical Drive Installation
Optical Disc and Drive Cleaning
USB Flash Drives
Live Demo: USB Flash Drives
Flash MP3 Player
Floppy Disks
5.25” Floppy Disk
Capacities
Write Protection
Diskette Preparation
Floppy Controller Resources
Floppy Drive Cable
Floppy Controller Connector
Boot Floppies
Backup Methods
Tape Formats
Chapter 2 Review
Chapter 3 - Printers
Printers
Dot-Matrix Printer
Dot-Matrix Printer Issues
Other Impact Printers
An Inkjet Printer
Inkjet Printer Cartridges
Inkjet Cartridge Print Heads
Inkjet Print Quality
Demo: Install an Inkjet Printer
Straight-Through Paper Path
Curved Paper Path
Laser Printer
Laser Printer Components
Laser Printing Process
Demo: Install a Network Printer
Other Printer Types
Main Windows Components
Inkjet Communications Interfaces
Inkjet Problems
Laser Printer Communications Interfaces
Laser Printer Problems
Demo: Printer Configuration Options
Chapter 3 Review
Dot-Matrix Printer
Dot-Matrix Printer Issues
Other Impact Printers
An Inkjet Printer
Inkjet Printer Cartridges
Inkjet Cartridge Print Heads
Inkjet Print Quality
Demo: Install an Inkjet Printer
Straight-Through Paper Path
Curved Paper Path
Laser Printer
Laser Printer Components
Laser Printing Process
Demo: Install a Network Printer
Other Printer Types
Main Windows Components
Inkjet Communications Interfaces
Inkjet Problems
Laser Printer Communications Interfaces
Laser Printer Problems
Demo: Printer Configuration Options
Chapter 3 Review
Chapter 4 - Operating Systems Fundamentals
Operating Systems Fundamentals
Windows
Demo: Microsoft Windows XP
Mac OS X
Demo: Windows 2000 Professional
RedHat Linux
OS Basics
XP Stability Improvements
Application Failure Reduction
Security Features
Demo: Windows Security Center
Software Management
Hardware Support
IT Assistance and Management
IT Troubleshooting and Tools
Mobile User Features
Networking Features
Demo: Network Wizard
Windows XP Professional Features
Windows XP Pro Features (Cont.)
Demo: GP Console / File Security
Windows XP Pro Networking
Demo: Windows XP Professional and Computer
Management
System Tools
MS-DOS Navigation Commands
Demo: Command/cmd
Demo: /a:attributes
Demo: /o:sortorder
Demo: Chdir/cd command
Mkdir/md command
Navigating in Windows Explorer
Demo: Windows Explorer
Creating a Directory in Windows Explorer
Copying in Windows Explorer
Deleting in Windows Explorer
File Types
File Extensions
File Extensions (cont.)
File-Name Limits
Creating a Text File
Demo: File Attributes
Attrib Command
Attrib Switches
Demo: Editing a File in Notepad and DOS
File Permissions
NTFS File Permissions
NTFS Folder Permissions
Chapter 4 Review
Windows
Demo: Microsoft Windows XP
Mac OS X
Demo: Windows 2000 Professional
RedHat Linux
OS Basics
XP Stability Improvements
Application Failure Reduction
Security Features
Demo: Windows Security Center
Software Management
Hardware Support
IT Assistance and Management
IT Troubleshooting and Tools
Mobile User Features
Networking Features
Demo: Network Wizard
Windows XP Professional Features
Windows XP Pro Features (Cont.)
Demo: GP Console / File Security
Windows XP Pro Networking
Demo: Windows XP Professional and Computer
Management
System Tools
MS-DOS Navigation Commands
Demo: Command/cmd
Demo: /a:attributes
Demo: /o:sortorder
Demo: Chdir/cd command
Mkdir/md command
Navigating in Windows Explorer
Demo: Windows Explorer
Creating a Directory in Windows Explorer
Copying in Windows Explorer
Deleting in Windows Explorer
File Types
File Extensions
File Extensions (cont.)
File-Name Limits
Creating a Text File
Demo: File Attributes
Attrib Command
Attrib Switches
Demo: Editing a File in Notepad and DOS
File Permissions
NTFS File Permissions
NTFS Folder Permissions
Chapter 4 Review
Chapter 5 - OS Maintenance and
Troubleshooting
OS Maintenance and Troubleshooting
Startup Process
NT/2000/XP Based Startup Files
OS Startup Files
Computer Management
One or More Services Failed to Start….
NTOSKRNL.EXE is Corrupted or Missing…
Operating-System Load Errors
Startup Modes
Demo: Startup Options
System Configuration Utility
Demo: Services Page
System Restore
Demo: System Restore in Windows XP
Emergency Repair Disks
Windows 2000 ERD
Automated System Recovery
ASR Tasks
Recovery Console
Folder Access in Recovery Console
Demo: Recovery Console
Chapter 5 Review
Startup Process
NT/2000/XP Based Startup Files
OS Startup Files
Computer Management
One or More Services Failed to Start….
NTOSKRNL.EXE is Corrupted or Missing…
Operating-System Load Errors
Startup Modes
Demo: Startup Options
System Configuration Utility
Demo: Services Page
System Restore
Demo: System Restore in Windows XP
Emergency Repair Disks
Windows 2000 ERD
Automated System Recovery
ASR Tasks
Recovery Console
Folder Access in Recovery Console
Demo: Recovery Console
Chapter 5 Review
Chapter 6 - Networking
Networking
Network Operating Systems
Windows 2000
Windows 2000 Server Domain
Active Directory Trees and Forests
Active Directory
Windows Server 2003
Novell NetWare
Novell/Microsoft Connectivity
UNIX and Linux
UNIX and Linux (Cont.)
Network Infrastructure Services
Application Servers
Client Operating Systems
Windows 9x/Me
Windows 9x/Me (Cont.)
Windows NT and 2000, Compared
Windows XP
Linux
Mac OS
Network Interface Card (NIC)
MAC Addresses
Demo: MAC Addresses
Network Protocols
Common Network Protocols
IP Addresses
Subnet Masks
DHCP Process
DHCP (Cont.)
Demo: IPCONFIG
Additional TCP/IP Properties
Computer Names
Demo: Computer Names
Windows Workgroups and Domains
NWLink
Network Client Software
Demo: Installing Protocols and Network Clients
Share Permissions
Effective Permissions
Demo: Permissions / Share
Connecting to Shares
Demo: Connecting to Shares
Share Printers
NetWare Client Software
Basic Terminology
TCP/IP Protocol Suite
Communication via PSTN
Cable Modem
ISDN
DSL
Satellite
Wireless WAN
Voice Over IP
WAN Bandwidth Technologies
T Lines and E Lines
T Lines and E Lines (Cont.)
X.25 and Frame Relay
X.25 Defined
X.25 and Frame Relay (Cont.)
ATM (Asynchronous Transfer Mode)
ATM (Cont.)
Mesh Topology
LAN Internet Connections
NAT (Network Address Translation)
Remote Connections
Network Protection
Port and Packet Filters
Demo: Windows Security Center
DMZ
DMZ Configurations: Screened Host
DMZ Configurations: Bastion Host
DMZ Configurations: Three-Homed Firewall
DMZ Configurations: Back-to-Back Firewall
Intrusion Detection Software (IDS)
Intrusion Detection Software (IDS) (Cont.)
Secure Sockets Layer
Secure Electronic Transactions
Antivirus Software
Privacy Issues
SPAM Protection
Stop Pop-up Ads
Remove Spyware
Demo: Control Cookies
Web Browsers
Internet Explorer Security Zones
Demo: Security Levels
Wireless Standards
802.11 Standards
WLAN Security Problems
WLAN Security Solutions
Windows XP Wireless Clients
Windows 2000 Wireless Clients
Windows CE Wireless Clients
Electrical Interference
Crosstalk
Cable Testing Devices
Cable Tests
To Troubleshoot a Network Client..
Network Analyzers
Portable Network Analyzer
NIC Drivers
TCP/IP Configuration
Troubleshooting TCP/IP
Demo: Troubleshooting TCP/IP
Troubleshooting TCP/IP (Cont.)
Demo: Troubleshooting TCP/IP (Cont.)
SNMP Agent
UNIX Ifconfig
Chapter 6 Review
Network Operating Systems
Windows 2000
Windows 2000 Server Domain
Active Directory Trees and Forests
Active Directory
Windows Server 2003
Novell NetWare
Novell/Microsoft Connectivity
UNIX and Linux
UNIX and Linux (Cont.)
Network Infrastructure Services
Application Servers
Client Operating Systems
Windows 9x/Me
Windows 9x/Me (Cont.)
Windows NT and 2000, Compared
Windows XP
Linux
Mac OS
Network Interface Card (NIC)
MAC Addresses
Demo: MAC Addresses
Network Protocols
Common Network Protocols
IP Addresses
Subnet Masks
DHCP Process
DHCP (Cont.)
Demo: IPCONFIG
Additional TCP/IP Properties
Computer Names
Demo: Computer Names
Windows Workgroups and Domains
NWLink
Network Client Software
Demo: Installing Protocols and Network Clients
Share Permissions
Effective Permissions
Demo: Permissions / Share
Connecting to Shares
Demo: Connecting to Shares
Share Printers
NetWare Client Software
Basic Terminology
TCP/IP Protocol Suite
Communication via PSTN
Cable Modem
ISDN
DSL
Satellite
Wireless WAN
Voice Over IP
WAN Bandwidth Technologies
T Lines and E Lines
T Lines and E Lines (Cont.)
X.25 and Frame Relay
X.25 Defined
X.25 and Frame Relay (Cont.)
ATM (Asynchronous Transfer Mode)
ATM (Cont.)
Mesh Topology
LAN Internet Connections
NAT (Network Address Translation)
Remote Connections
Network Protection
Port and Packet Filters
Demo: Windows Security Center
DMZ
DMZ Configurations: Screened Host
DMZ Configurations: Bastion Host
DMZ Configurations: Three-Homed Firewall
DMZ Configurations: Back-to-Back Firewall
Intrusion Detection Software (IDS)
Intrusion Detection Software (IDS) (Cont.)
Secure Sockets Layer
Secure Electronic Transactions
Antivirus Software
Privacy Issues
SPAM Protection
Stop Pop-up Ads
Remove Spyware
Demo: Control Cookies
Web Browsers
Internet Explorer Security Zones
Demo: Security Levels
Wireless Standards
802.11 Standards
WLAN Security Problems
WLAN Security Solutions
Windows XP Wireless Clients
Windows 2000 Wireless Clients
Windows CE Wireless Clients
Electrical Interference
Crosstalk
Cable Testing Devices
Cable Tests
To Troubleshoot a Network Client..
Network Analyzers
Portable Network Analyzer
NIC Drivers
TCP/IP Configuration
Troubleshooting TCP/IP
Demo: Troubleshooting TCP/IP
Troubleshooting TCP/IP (Cont.)
Demo: Troubleshooting TCP/IP (Cont.)
SNMP Agent
UNIX Ifconfig
Chapter 6 Review
Chapter 7 - Security
Security
User Accounts
Groups
Workgroups
Active Directory
Demo: Local Users and Groups
Demo: Active Directory Groups
Authentication
A Fingerprint Scanner
Smart Card and Reader
Installing Biometrics and Smart Card Readers
Fobs
Protocols
File System Security
NTFS Advantages
NTFS Security
NTFS Permissions
Disabling Simple File Sharing
Demo: Simple File Sharing
Encryption
Security Policies
Auditing
Auditing Guidelines
Demo: Auditing
Physical Access Restrictions
Corporate Security Policies
Social Engineering Attacks
Alleviate Security Weaknesses
Malicious Software
Prevention
Network Security
Chapter 7 Review
User Accounts
Groups
Workgroups
Active Directory
Demo: Local Users and Groups
Demo: Active Directory Groups
Authentication
A Fingerprint Scanner
Smart Card and Reader
Installing Biometrics and Smart Card Readers
Fobs
Protocols
File System Security
NTFS Advantages
NTFS Security
NTFS Permissions
Disabling Simple File Sharing
Demo: Simple File Sharing
Encryption
Security Policies
Auditing
Auditing Guidelines
Demo: Auditing
Physical Access Restrictions
Corporate Security Policies
Social Engineering Attacks
Alleviate Security Weaknesses
Malicious Software
Prevention
Network Security
Chapter 7 Review
Chapter 8 - Professionalism and
Communication
Professionalism and Communication
Professional Service
Service Level Agreements
Problem Tracking
What to Track
Help Desk Software
Chapter 8 Review
Course Closure
Professional Service
Service Level Agreements
Problem Tracking
What to Track
Help Desk Software
Chapter 8 Review
Course Closure