Package Includes

Microsoft Certified Desktop Support Technician

Exam#
Course Name
Format
Labs
Printable Courseware
Full Motion Video

70-271

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Online
MCSE Training
MCSE Study Guides
MCSE Study Guides

70-272

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Online
MCSE Training
MCSE Study Guides
MCSE Study Guides
Installing, Configuring, and Administering Microsoft Windows XP Professional
Online
MCSE Training
MCSE Study Guides
MCSE Study Guides
  • 12 Sessions featuring live instructor-led classroom sessions with full audio, video and demonstration components
  • Interactive Hands-on-lab simulations
  • Printable Courseware
  • Certification Exam Pass Guarantee
  • Official Microsoft Press MCSE 2003 Study Guides (Optional)
DWTEXT
Kevin Wolford

Kevin Wolford - Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server's development and beta testing.

Joe Tucker

Bill Ferguson - Microsoft Certified Trainer (MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+)
Bill has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham , Alabama , teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill has recently coauthored an ExamCram guide with Diane Barrett, Implementing and Administering Security in a Windows Server 2003 Network, and has written MCDST: Microsoft Certified Desktop Support Technician for Sybex Press.

Course Features: